# Getting Help

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If you ever need assistance on Supertrade, there are several ways to contact our support team.

#### 1. In-App Chat

* Click on the yellow chat bubble in the bottom-right corner of your dashboard.
* Select **New Conversation** to start a ticket.
* Provide your **full name** and **email address** for verification.
* Describe your issue and attach screenshots if possible.

#### 2. Email Support

* Send an email to **<support@supertrade.com>**.
* Use a clear subject line (e.g., *Breach Appeal – \[Account ID]*).
* Include the following details:
  * Account ID
  * Affected trade IDs
  * Screenshots or attachments

#### 3. Discord Support

You can also reach us through our official Discord server:

1. Join our Discord via this [link](https://discord.gg/supertrade).
2. Complete the verification in **✅︱verify**.
3. Go to **🆘︱open-support-ticket** and open a ticket.
4. Describe your issue and wait for a moderator to respond.

#### 4. Response Time

Our team typically replies within **24–48 hours**. Complex cases may take longer, but you will always receive updates.

#### 5. Safety Reminder

For your security, support will **never ask for your password or private keys**. Only share your **Account ID** and relevant trading details.


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